Terms and Conditions

Visiting this website and the use of the content presented on the website are bound to the acceptance of our general terms of use. By visiting this website or using the content contained therein, such as information, opinions, recommendations, images, you accept the following general terms of use:



The contents of this website are created with the greatest possible care. However, the provider does not guarantee the accuracy, completeness and timeliness of the content provided. The use of the contents of the website is at the user's own risk. Contributions identified by name reflect the opinion of the respective author and not always the opinion of the provider.



This website contains links to third-party websites ("external links"). These websites are subject to the liability of the respective operators. When the external links were first created, the provider checked the external content for any legal violations. At that time, no legal violations were apparent. The provider has no influence on the current and future design and content of the linked pages. The inclusion of external links does not imply that the provider adopts the content behind the reference or link as its own. It is not reasonable for the provider to constantly monitor the external links without concrete evidence of legal violations. However, such external links will be deleted immediately if legal violations become known.



All contents of this website including information, names, drawings, photos, names, logos and icons referring to the provider, its subsidiaries, sister companies, products and services are provided without warranty. The contents of this website have been compiled in good faith to provide users of the website with information about the provider and its products and services.

Access to the website and use of the content provided therein is at the user's own risk. There is no claim on the part of the user to constant accessibility of the content. The provider, its subsidiaries, affiliates or employees cannot be held liable or responsible for any direct or indirect, special, consequential or incidental damages arising out of the visit or use of this website or the use of materials, information or recommendations presented on the website. Liability for intent or gross negligence and any mandatory liability under the Product Liability Act shall remain unaffected.
The provider is entitled to make changes and/or improvements to the terms and conditions, as well as to the information, names, images, photos, logos and icons, products and services presented on this website at any time without prior notice.
The provider is not responsible for cited literature or the contents of websites referred to by means of a link from this website and does not adopt these contents. The contents of this website may not be supplemented, changed or replaced in whole or in part.



The contents published on this website are subject to copyright and trademark law. Any use not permitted by copyright and trademark law requires the prior written consent of the provider or the respective rights holder.
This applies in particular to the copying, editing, translation, storage, processing or reproduction of content in databases or other electronic media and systems. Contents and rights of third parties are marked as such. The unauthorized reproduction or distribution of individual content or complete pages is not permitted and is punishable by law.
The provider endeavors to observe the copyrights of the images, graphics, sound documents, video sequences and texts used in all publications, to use images, graphics, sound documents, video sequences and texts created by himself or to use license-free graphics, sound documents, video sequences and texts.
All brand names and trademarks mentioned on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The mere mention of a trademark does not imply that it is not protected by the rights of third parties.
The copyright for published objects created by the author himself remains solely with the author of the pages. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author's agreement.


By visiting the website of the provider, information about the access (date, time, page viewed) can be stored. These data do not belong to personal data, but are anonymized. They are evaluated exclusively for statistical purposes. It is not passed on to third parties for commercial or non-commercial purposes.
The provider expressly points out that data transmission on the Internet (e.g. communication by e-mail) has security gaps and cannot be completely protected against access by third parties.
If the opportunity for the input of personal or business data (email addresses, name, addresses) is given, the input of these data takes place voluntarily. The use and payment of all offered services are permitted - if and so far technically possible and reasonable - without specification of any personal data or under specification of anonymized data or an alias.
The use of published postal addresses, telephone or fax numbers and email addresses for marketing purposes is prohibited, offenders sending unwanted spam messages will be punished. We expressly reserve the right to take legal action against the senders of so-called spam mails in the event of violations of this prohibition.


This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.
Insofar as special conditions for individual uses of this website deviate from the aforementioned numbers 1. to 5., this will be expressly pointed out at the appropriate place. In this case, the special terms of use shall apply in the respective individual case.


7. myNaturjuwel MEMBERCLUB

Bonus levels
The classification in the bonus levels only counts from stays that started on or after 1 December 2023.

Validity of the vouchers
The collected jewels do not expire.
Issued vouchers must be presented and redeemed directly on site. Issued vouchers are valid for 2 years from the date of issue.
After these 2 years, the vouchers automatically lose their validity and can therefore no longer be redeemed.

We reserve the right to credit jewels back to the myNaturjuwel account in the event that a premium voucher is not available due to delivery difficulties.